‘Online Monitoring’: Unilever Seeks to Capitalise On Vaseline’s TikTok Moment.
First identified more than 150 years ago in the oil fields of Pennsylvania, the humble pot of Vaseline may not seem like an natural focus for social media algorithms.
Nonetheless, its ascent as a TikTok talking point has thrust it into the lead of an marketing transformation, where major corporations are investing heavily in content creators and reducing expenditure on advertising goods in conventional outlets.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers applying to their skin with a derivative of drilling. Now, a flood of user-generated videos have documented the product’s widespread use in “practical tricks”.
Hailed as a solution for polishing footwear or making fragrance last longer, along with a cure for noisy doorways. Its use has even extended to combat the nuisance of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, strategists within the corporation enhanced the tricks by asking their own scientists to test them and sharing the findings with influencers.
Suggestions that it lessened the sting of chili on the mouth were validated. So too were ideas it could extend fragrance and restore leather handbags. Claims that it would whiten teeth or make eyelashes longer were disproven.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has led decision-makers to dramatically increase investment in content creators.
This monitoring of online platforms to inform business strategy has been labeled “social listening”. The company's chief executive, freshly instated, has indicated the goal is to spend a full fifty percent of its huge ad budget on digital creator content.
Evolving With Audience Behavior
A leading Unilever executive, who is leading the online push, said the company was just evolving with contemporary approaches of reaching consumers. She said interacting online “without killing the party” was paramount.
“How do brands authentically become part of the conversation? This remains our core objective as brands, since the era of community gossip and talking about what they used.
“We are witnessing a departure from a mass communication approach, where we would just transmit messages … Now it’s many conversations, many communities. The evolution of platform algorithms means that these communities feel niche, however, they are large.
“Having your brand advocated by other people, talked about by other people, this builds credibility and connection. Content makers are key. This word-of-mouth strategy is being amplified.”
A Fundamental Consumption Turn
This plan mirrors seismic changes taking place in media consumption, with Gen Z and millennial audiences spending more time on apps like TikTok and Instagram than television, magazines or radio.
The shift is reflected in drops in broadcast and newspaper ads. Within the United Kingdom, advertising income for major broadcasters have fallen by more than £600m in real terms since 2019.
Influencer Marketing Expansion
Additionally, it points to a blurring of media roles as large companies almost become production houses themselves, partnering with hundreds of content creators to enhance their items.
A commercial director at a major talent agency said: “Naturally, an exodus of attention away from some legacy media and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Many companies report to us consumers have more faith in suggestions from the personalities they subscribe to compared to commercial messages. That’s a consistent trend.”
He said brands could also save money by targeting content creators over big traditional media campaigns, which also allows them to tweak their content more easily to gauge performance.
This strategy is expanding. Promotional expenditure on the creator economy is increasing four times faster than the broader media sector. Across the United States, it has over doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.
Traditional Media's Continued Place
Regardless of the massive shift, executives said they believed TV advertising still had a prominent role to play, as networks still held the capability to drive countrywide discourse.
The executive noted: “One of the highest return-on-investment media opportunities is still the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”