The second-hand marketplace Shoppers Express Frustration Regarding Size Updates
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
The second-hand shopping app has altered its measurement guidelines for female and kids' apparel without notifying all shoppers about the modification.
Digital Channels Backlash
Many shoppers and sellers are posting online saying Vinted listings now show a modified sizing category compared to what was initially listed because of the remapping.
Vinted explained the new system was more in line with comparable marketplaces.
It has advised users to check their listings and manually change the size when needed, which has left users frustrated.
Measurement Approach Updates
Earlier, the measurements included a single numeric size and a letter, like S/8 or M/10.
The new system has an alphabetical indicator and numerical range for example S/UK 8-10.
In some cases, the measurements have been reclassified - such as a large size was previously a 12 but is now a UK 16-18.
User Experiences
One content creator, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," the way the service now categorizes.
A different member, from Glasgow, said garments she listed on Vinted with size 14 labels were showing in the marketplace as size 20–22.
"If buyers measuring 20-22 acquire them they will likely be quite upset," she said.
Necessary Adjustments
A different user, located in England, stated she felt frustrated because the modification necessitated personal updates the sizing for "all her products".
"For me this is particularly frustrating, as I'm chronically ill and Vinted sales have been crucial after experiencing income reduction," she stated.
Platform Context
The app has more than 100 million users, including 18 million in the UK.
It has become a favored option versus similar marketplaces including eBay and Depop.
This isn't the first time that an unexpected update on the platform has faced criticism: earlier, the platform withdrew an update concerning shipment methods due to shopper criticism.
